Shipping policy

We do not allow ‘pick ups’.

For all national shipping, we use Aramex Couriers. If your package has not arrived after 10 working days, please lodge an enquiry with Aramex at https://help.aramex.co.nz/hc/en-us/requests/new. We do not accept responsibility for postage damage but we will work with you on a case-by-case basis to find a solution to your specific problem. 

For all international shipping, we use NZ POST. Please note there a significant delays in NZ at this time-especially at our international processing centre in Auckland. Items can be partially tracked until they reach the sorting centre in the country it is being shipped to for delivery. To launch an enquiry with NZ POST visit https://www.nzpost.co.nz/contact-support/assistance/parcels